About our Client A leading international manufacturing, distribution and marketing organisation with a large operation in Melbourne is looking for a Help Desk Support candidate to join their team. With a large customer and client focused culture, they are looking to expand into new markets in the coming months. Job Description As a member of the Help Desk team you will support all technology users across the Asia-Pacific region and support global initiatives. Your duties will include: * Initial point of contact for technical support * Supporting Global projects * Working in an ITIL environment and a with an enthusiastic local technology team * Taking ownership of inquiries, tasks, projects and pro-actively solving problems * Collaborate with other team members to identify real time trends to proactively recognise systematic issues and/or concerns and escalate as appropriate * Continuously expand technical skills and share technical knowledge with team members The Successful Applicant The successful applicant will have: * Experience in a Level 1 & 2 support position * Impeccable customer service skills * Bring enthusiasm to the team * A broad practical knowledge of different technologies including Microsoft platforms * Enjoy providing phone and face to face support. * Want to take ownership of issues and resolve them * Experience with Active Directory Candidates who have experience with ITIL are encouraged to apply What's on Offer In this position you will be the face and voice of the local Information Technology team. The role will be challenging and rewarding, offering the opportunity to take ownership of tasks, and continue to develop your technical knowledge. Training, mentoring and a career within this global organisation is available for the successful candidate. The position will not require out of hours and/or weekend work. To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Chris Tomlinson quoting reference number A107179760 on +613 9607 5694.